Privacy Policy
Effective date: September 24, 2026
1. About this policy
Modern Innovations AV ("Modern Innovations AV," "we," "us," or "our") is an Arizona-based specialist in residential and commercial audio-visual, smart home automation, lighting, security, and low-voltage integration serving Gilbert and the East Valley. This Privacy Policy details our methods for collecting, utilizing, sharing, and safeguarding data through our Wix-hosted site, moderninnovationsav.com, and our professional services.
2. Information we collect
Website and inquiry data. When you submit a quote or contact form on our Wix site, we may gather your name, email, phone number, physical address, specific project needs, and any messages you include. Wix may also track site visits, including IP addresses, browser types, device information, visited pages, general location, and site interactions via cookies and analytics.
Professional service data. To deliver our services, we might collect data essential for designing, installing, or maintaining your system. This includes floor plans, device lists, network credentials, system login details, equipment specs, and camera or microphone positioning. Please share only the access credentials strictly necessary for the project.
3. How we use information
We utilize your data to answer inquiries, draft custom proposals, schedule site visits, manage installations, communicate with clients, provide technical support, process payments, register equipment for warranties, maintain records, optimize our website, and fulfill legal requirements.
We use technical service data, such as network logins, solely as required to configure or troubleshoot your systems. We do not sell your personal data.
4. Remote access and support
We only access your systems remotely with your explicit consent or as outlined in your service contract. Remote access is reserved for maintenance, diagnostics, and configuration updates. You can revoke this permission at any time, though doing so may restrict our ability to troubleshoot issues remotely. Clients are responsible for updating credentials once our managed tasks are complete.
5. When we share information
Information is shared only to facilitate our operations, provide services, or comply with the law. This involves:
- Trusted service providers, such as Wix for hosting, email platforms, and payment processors;
- Manufacturers or distributors for product registration, technical repairs, or warranty claims; and
- Legal authorities when required by court order, law, or to protect the safety and property of our business and others.
We never sell or rent your personal info. We will not share your data for external marketing purposes without your authorization.
6. Phone and text communications
We may reach out via phone or text using your provided contact details regarding your project, service appointments, account status, or billing. Standard message and data rates apply. Opt out of marketing texts by replying STOP, or decline marketing calls by informing us directly or emailing Info@moderninnovationsav.com. We will still send essential transactional messages necessary for service delivery.
7. Cookies and analytics
Wix and its partners use tools like cookies and pixels to personalize your site experience, track traffic, and improve performance. Most browsers allow you to manage or delete these cookies. Disabling them may impact site functionality. We do not use cookies to sell personal user data.
8. Data security
We maintain appropriate administrative and technical safeguards for your data. However, no digital storage or transmission is entirely immune to risk. Avoid sending highly sensitive data via standard email or web forms unless we provide a secure method. You are responsible for ensuring the strength and security of networks and accounts outside our management.
9. Retention
We keep project, inquiry, and financial records for as long as necessary to provide ongoing support, maintain tax records, resolve disputes, and comply with various legal obligations. Once information is no longer vital, it is shredded or securely deleted, subject to standard backups and legal holds.
10. Children’s privacy
Our services and website target an adult audience and are not intended for children under 13. We do not knowingly gather data from minors. If you suspect a child has shared data with us, please contact us for immediate removal.
11. Your choices and requests
You are entitled to access, rectify, update, or request the deletion of your personal data. You may also request a stop to all communications. Contact us at Info@moderninnovationsav.com or (480) 992-4222 to facilitate this. We may require identity verification and may keep certain data if required by law for legitimate business needs.
12. Third-party websites and services
Our digital platforms may link to manufacturers, social media, or payment gateways. These external parties operate under their own privacy terms. Modern Innovations AV is not responsible for the content or security of these third-party sites. We encourage you to review their policies independently.
13. Changes to this policy
We reserve the right to revise this Privacy Policy periodically. The effective date indicates the latest update. New versions are active once posted online. By continuing to use our site or services, you acknowledge the current version of the policy.
14. Contact us
Modern Innovations AV
Gilbert / East Valley, Arizona
Phone: (480) 992-4222
Email: Info@moderninnovationsav.com
Website: moderninnovationsav.com